With six million subscribers, keeping World of Warcraft (WoW) private servers up and running is probably the biggest challenge facing Blizzard. WoW has been plagued by server problems that cause the game to crash without warning. Complaints from angry players have been pouring in about long lag times. Blizzard acknowledged that there is a problem and they've been religiously informing customers about system problems, but players contend that Blizzard has been slow to react to their complaints.
The wow private servers problems have been severe after Blizzard implemented its last major patch to WoW in late March. In an interview with CNET News.com, Evgeney Krevets, a WoW player said, Being a system administrator myself, I have some understanding of what goes on in a corporate data center. I don't know Blizzard's system setup. What I do know is that if I kept performing 'urgent maintenance' and taking the service down without warning for eight-hour periods, I would be out of a job.
To diffuse the ire of millions of subscribers, Blizzard blames its network provider AT&T for some of the problems. Blizzard also argues that massive online games like Wow are simply prone to network issues. Blizzard's official stand: "Due to the complex nature of massively multiplayer games like 'World of Warcraft,' technical issues such as the ones some of our players have experienced recently may occur on occasion. Our commitment to our players is to provide effective solutions as quickly and carefully as possible whenever any such situation occurs.
With no real solution in sight, some players have come to accept that private server problems won't go away and they will just keep playing. While some players wait for Blizzard to resolve the server problem, some try to solve it on their own by choosing other private servers . It seemed to work for them.
But what boggles the mind is even with a slew of multiplayer online games, such as Everquest, City of Heroes, Ultima Online and others, WoW players refuse to walk away from WoW. Blizzard is probably banking on the idea that there is no real alternative to WoW. But with the number of unhappy subscribers increasing every time a server goes down, Blizzard should start to take the problems more seriously.
Source : wow.qj.net